General Terms of Use

Article 1

These General Terms of Use (hereinafter: “Terms”) govern the rights and obligations in connection with use of the web application available on the Internet at https://www.workserbianow.com (hereinafter: “Platform”), which is owned by the company “GM Solutech ao”, with its registered office in Estonia, at Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, registration no. 17469333 (hereinafter: “Company”), and constitutes an information society service, while certain ancillary administrative services in the operation of the Platform are provided by the company “GM SOULTECH DOO IRIG”, with its registered office in Irig, Stevana Gudurića Street No. 30, Republic of Serbia, company registration no.: 22185632, tax identification no. (PIB): 115631427 (hereinafter: “Provider”), on the basis of a business and technical cooperation agreement.

Definitions

Article 2

• “Visitor” means an unregistered person who accesses the Platform and has limited access to the Platform’s content;
• “Client” is a foreign natural person whose domicile/residence is outside the territory of the Republic of Serbia (hereinafter: “Republic of Serbia”) and who is interested in employment;
• “Employer” is a company, entrepreneur, or other undertaking with its registered office and/or business activities in the territory of the Republic of Serbia that intends to engage labour from abroad as described in the previous item of this Article of the Terms and that has been verified by the Company;
• “Agency” is a collective term designating both an undertaking specialised in employment mediation and an undertaking specialised in temporary employment, which holds a valid licence for such activity issued by the ministry competent for labour affairs and which has been verified by the Company;
• “User” means any of the categories referred to in points 1 to 4 of this Article;
• a pre-contractual employment relationship exists when the Client has concluded a proposed employment contract with the Employer or the Agency.

Purpose of the Platform

Article 3

The Platform is a unique digital space that enables fast, economical, and direct connection between foreign nationals interested in employment in the Republic of Serbia and Employers and Agencies.

Article 4

The Company and the Provider are not an employment mediation or temporary employment agency, nor do they perform activities that fall within the scope of such agencies; they provide exclusively information society services or other ancillary administrative services that are exhaustively listed in these Terms.

By registering and accepting these Terms, which form an integral part of the Platform, each User enters into a contractual relationship with the Company.

Users also enter into a contractual relationship with the Provider, in the manner and under the conditions defined in these Terms.

Type and scope of services

Article 5

The Company provides the service of enabling:

• Employers and Agencies to publish on the Platform their need to engage labour from abroad for work in the territory of the Republic of Serbia and to choose from the database of Clients who have applied to the published advertisement one or more persons with whom they will enter into a contractual or pre-contractual relationship;
• Clients to review all available job offers published in the Platform’s database and to submit one or more applications for advertisements, and after being selected for an advertisement to independently choose the Employer and/or Agency with whom they will enter into a contractual or pre-contractual relationship.

The Provider provides:

• Employers and Agencies the possibility to use documentation administration services, comprising: (a) technical preparation of the Client’s digital dossier and assistance in completing forms for obtaining a Type D visa / employment-based residence and work authorisation; or (b) legal assistance throughout the entire procedure through a law firm with which the Provider has concluded a general representation agreement;
• Clients, after an Employer or Agency has selected their application — Documentation Stage Activation services, comprising document-preparation, translation coordination, digital dossier organisation, and workflow-support services delivered by Work In Serbia or its partners, as further described in Article 13;
• Clients who enter the territory of the Republic of Serbia on the basis of a Type D visa or other required approval obtained for the purpose of establishing an employment relationship with the Employer — optional on-arrival relocation and settlement-support packages, namely (1) “Arrival Essentials”, (2) “Arrival & Legal Touchpoint”, and (3) “Arrival Complete”.

Candidate registration on the Platform, job application, and Employer/Agency selection are free of charge. Payment for Documentation Stage Activation is requested only after an Employer or Agency has selected the Client’s application, and only for the document-preparation, translation coordination, digital dossier organisation, and workflow-support services described in these Terms. Such payment is not a payment for employment, Employer selection, visa approval, residence approval, a Single Permit, or any government decision.

The Documentation Stage Activation services for Clients include, in particular:

1. coordination of diploma / document translation through an approved translator or partner service, where translation is required for the case;
2. documentation handling and coordination by Work In Serbia, including checking whether submitted documents are complete, preparing a missing-document checklist, organising the Client’s digital dossier, coordinating document handover with the responsible Employer or Agency, preparing next-step instructions, and updating application status in the Client’s dashboard.

Official Serbian state fees (including official Visa D / procedure-related fees) are not included in Documentation Stage Activation and are paid separately according to official instructions for the Client’s application (usually in Serbian dinars at the official exchange rate). Those fees are not revenue of the Company or the Provider.

The package named “Arrival Essentials” includes:

1. practical support during the Client’s authorised stay in the Republic of Serbia;
2. coordination check-ins for arrival questions;
3. transport coordination to the Client’s accommodation, where applicable;
4. a welcome start-pack: SIM orientation, local guide, and starter vouchers.

The package named “Arrival & Legal Touchpoint” includes:

1. everything in “Arrival Essentials”;
2. up to 2 hours of consultation with an independent partner law office, booked through Work In Serbia;
3. extended coordination hours: 08:00–15:00 on working days.

The package named “Arrival Complete” includes:

1. everything in “Arrival & Legal Touchpoint”;
2. up to 4 hours of consultation with an independent partner law office during the authorised stay period;
3. extended support hours: 08:00–22:00 on working days;
4. additional practical coordination for local setup, appointments, and settlement tasks.

Optional on-arrival packages cover practical relocation and settlement services in Serbia. They are not a payment for employment, Employer selection, visa approval, residence approval, or any government decision. They are billed only after the required approval and the Client’s arrival in Serbia, and are separate from Documentation Stage Activation.

Article 6

The services referred to in Article 5, paragraph 2, point 1 of the Terms are optional; Employers and Agencies are not obliged to use them.

Documentation Stage Activation (Article 5, paragraph 2, point 2) is activated only if the Client completes the applicable payment after selection. If the Client does not activate this support, Work In Serbia will not begin its paid documentation-support service. The Employer or Agency may decide separately whether any process can continue outside Work In Serbia.

The on-arrival packages referred to in Article 5, paragraph 2, point 3 of the Terms are optional; Clients are not obliged to use them, and if they decide to do so they may choose among the offered packages or opt out and arrange transport, registration, accommodation, and local setup themselves.

Customer support for on-arrival packages is available on working days from 8:00 to 15:00 for users of packages “Arrival Essentials” and “Arrival & Legal Touchpoint”, and from 8:00 to 22:00 for users of package “Arrival Complete”.

Contact details for customer support are contained in the materials provided to Clients in connection with arrival in the territory of the Republic of Serbia.

Customer support is a service to assist Clients in resolving day-to-day practical and technical issues during their stay in the territory of the Republic of Serbia.

Consultation through an independent partner law office booked through Work In Serbia is intended for Clients in order to address legal situations in which they may find themselves during their stay in the Republic of Serbia, within the hour limits of the chosen package. It is not open-ended legal representation.

Clients’ obligations

Article 7

By accepting these Terms, the Client undertakes to:

• enter accurate data concerning their identity, work experience, telephone number, e-mail address, and other mandatory data during registration of a profile on the Platform;
• promptly, in accordance with instructions received, provide the Agency/Employer via the Platform with a facial photograph, the first page of the travel document (passport), and the diploma of completed education;
• within 7 days of approval of their job application by the Employer or Agency, accept or reject the offer to enter into a contractual or pre-contractual relationship;
• use the Platform in accordance with its purpose;
• if the Client chooses to activate Documentation Stage Activation after Employer/Agency selection, pay the applicable Documentation Stage Activation fee in accordance with Article 13 of these Terms;
• if the Client chooses an optional on-arrival package, pay the Provider for that package in accordance with Article 13 of these Terms;
• pay official Serbian state fees separately according to official instructions, where such fees apply;

Employers’ and Agencies’ obligations

Article 8

By accepting these Terms, Employers and Agencies undertake to:

• submit an application to the competent authority of the Republic of Serbia for issuance of a Type D visa for the Client with whom they have entered into a pre-contractual or contractual relationship within 8 days from the date of completion of the documentation, unless they have contracted the service referred to in Article 5, paragraph 2, point 1 of the Terms;
• inform the Company without delay of the following data: (a) ID number of the Type D visa application; (b) visa number; (c) any change in the status of the submitted Type D visa application; (d) the final decision of the competent state authority on the submitted application for a Type D visa; unless they have contracted the service referred to in Article 5, paragraph 2, point 1 of the Terms;
• register the Client’s stay with the competent authority of the Republic of Serbia within 24 hours of the Client’s arrival in the territory of the Republic of Serbia;
• within the statutory deadline submit applications for mandatory social insurance for the Client (pension and disability insurance, health insurance, and unemployment insurance);
• provide Clients with adequate accommodation during their stay in the Republic of Serbia on the basis of the issued Type D visa;
• fulfil their statutory and contractual obligations regarding applications to competent authorities, including any official fees that remain the Employer’s or Agency’s responsibility under applicable law or their agreement with the Client;
• acknowledge that, where the Client activates Documentation Stage Activation, diploma / document translation coordination and related documentation-support fees are paid by the Client through the Platform checkout as set out in Article 13, and that official Serbian state fees shown as payable separately are not Platform revenue;
• process the Client’s personal data solely for the purpose of preparing the necessary documentation (employment contract / draft employment contract, employer statement / excerpt from the Employer’s job classification act; consents and other documents, as well as submission of the application for a Type D visa / required authorisation);
• upon written request of the Company, Provider, or Client delete the Client’s personal data, except where they may retain such data by law;
• pay the Provider’s services in the amounts and within the deadlines defined in these Terms, a separate agreement, and issued invoices.

Company’s and Provider’s obligations

Article 9

The Company undertakes to:

• perform verification of each individual Employer and Agency account;
• ensure undisturbed operation of the Platform;
• store collected data with an adequate degree of care and in accordance with the law on personal data protection.

The Provider undertakes to:

• provide the services referred to in Article 5 of these Terms in a timely and professional manner;
• store collected data with an adequate degree of care and in accordance with the law on personal data protection.

Registration, collection, and processing of data

Article 10

Users must provide complete and accurate data upon registration.

Clients provide the following data: first and last name, e-mail address, mobile telephone number, curriculum vitae.

Employers and Agencies provide the following data:

• companies: business name, company registration number, tax identification number, e-mail address, registered office address, telephone number, mobile telephone of the legal entity’s representative, and first and last name of the responsible person;
• entrepreneurs: business name, company registration number, tax identification number, e-mail, mobile telephone number.

Data are collected solely for the purpose of achieving the objective defined in Article 3 of the Terms and will not be processed in any other way.

Natural persons who provide their personal data upon registration and during communication on the Platform give their consent for the said data to be collected for the stated purpose.

Natural persons are aware that their personal data, facial photograph, first page of the passport, and diploma of completed education will be provided to the Agency and Employer whose registered office is in the territory of the Republic of Serbia (a country outside the EU), and they give their consent to such transfer of personal data.

Users must update data without delay in case of changes during the term of the contract.

Client

Article 11

Registration on the Platform as a Client is available to all foreign nationals who hold a valid passport.

A registered Client may only be a person with legal capacity who has reached 18 years of age.

Upon registration, the natural person must complete a form with personal data. These data are used in accordance with the Law on Personal Data Protection and the Privacy Notice displayed on the Platform.

The Company has the discretion, without any obligation to give reasons, to reject an application for Client registration.

If the Company, in the course of reviewing and approving account registration or in the course of subsequent review, finds that the Client does not meet the above conditions, it has the right to terminate this agreement and suspend the Client’s account.

Employers and Agencies

Article 12

Registration on the Platform as an Employer is available to active companies and entrepreneurs registered with the Serbian Business Registers Agency (hereinafter: “APR”).

Registration on the Platform as an Agency is available to active companies and entrepreneurs registered with APR that hold an adequate work licence issued by the competent ministry.

A registered Employer and Agency may not be a company with status “deleted from the register”, “in bankruptcy”, or “in liquidation” in APR records.

A registered Employer and Agency may not be an entrepreneur with status “deleted from the register”.

Upon registration, the undertaking must complete a form with data on the legal entity or entrepreneur. These data remain in the Company’s records and will not be used for purposes other than exercising the rights and obligations under these Terms.

The Company performs verification of the submitted account registration request, which includes: (1) verification of the undertaking’s creditworthiness; (2) verification of the number of employees; (3) verification of account status with the National Bank of Serbia; (4) verification of validity of work permits issued by competent authorities of the Republic of Serbia; (5) other checks necessary to establish whether registration of the account and use of the Platform is justified in line with the stated purpose.

The Company has the discretion, without any obligation to give reasons, to reject an application for registration of an Employer or Agency.

If the Company, in the course of reviewing and approving account registration or in the course of subsequent review, finds that the Employer or Agency does not meet the above conditions, it has the right to terminate this agreement and suspend the specific Employer or Agency account.

Price list

Article 13

Documentation Stage Activation (due after Employer/Agency selection, if activated by the Client)

The one-off Documentation Stage Activation checkout amount is EUR 140, paid securely through Stripe (or another payment service designated by the Company). The Client bears this charge. The checkout includes:

1. diploma / document translation coordination — EUR 40 (translator / partner service);
2. documentation handling and coordination — EUR 100 launch price (regular service price EUR 400) (Work In Serbia documentation-support service).

Official Serbian state fees are paid separately according to official instructions and are not included in the Documentation Stage Activation checkout.

Optional on-arrival packages (billed only after the required approval and arrival in Serbia)

The fee for package “Arrival Essentials” is EUR 500 in RSD equivalent at the middle exchange rate of the National Bank of Serbia on the payment date. The charge is borne by the Client who has chosen this service and becomes due on the day of arrival in the territory of the Republic of Serbia.

The fee for package “Arrival & Legal Touchpoint” is EUR 1,000 in RSD equivalent at the middle exchange rate of the National Bank of Serbia on the payment date. The charge is borne by the Client who has chosen this service and becomes due on the day of arrival in the territory of the Republic of Serbia.

The fee for package “Arrival Complete” is EUR 1,500 in RSD equivalent at the middle exchange rate of the National Bank of Serbia on the payment date. The charge is borne by the Client who has chosen this service and becomes due on the day of arrival in the territory of the Republic of Serbia.

On-arrival packages are not included in the Documentation Stage Activation payment. Final invoice timing and payment details for on-arrival packages are confirmed closer to the Client’s travel date.

If the Client enters into an employment relationship through an Agency, the nature and prices of support services after arrival are not subject to the packages offered by the Provider; they are defined by direct agreement and according to the Agency’s own price list.

The amount of the fee for services referred to in Article 5, paragraph 2, point 1 of these Terms is agreed separately between the Provider and the Employer/Agency.

The fee for highlighting an advertisement is RSD 1,000.00, invoiced by the Provider in accordance with the business and technical cooperation agreement between the Company and the Provider.

The Company and the Provider may also offer special advertisement promotion services.

Article 14

The Documentation Stage Activation fee referred to in Article 13 is charged for document-preparation, translation coordination, digital dossier organisation, workflow-support services, and related Platform access for the selected application upon payment; since funds are expended on administrative processing, partner translation coordination where applicable, and digital services, the fee is non-refundable regardless of the outcome of any Type D visa / residence / work authorisation decision or a later decision by the Employer to terminate the employment relationship.

The Documentation Stage Activation fee referred to in Article 13 is refundable if the Employer/Agency with whom the Client entered into an employment or pre-contractual employment relationship does not submit an application for a Type D visa (or the applicable authorisation) on behalf of the Client within the deadline in Article 8, paragraph 1 point 1 of these Terms.

The Client submits a refund request to the Company, which, after assessing the merits of the request, may accept or reject it.

Information

Article 15

Users agree that the Company may send them notifications relating primarily to the content and operation of the Platform, including new services, products, and promotions of the Company. Information is provided through usual communication channels including, without limitation: e-mail, SMS, WhatsApp, and Viber messages.

The User may unsubscribe from receiving notifications referred to in paragraph 1 of this Article.

Users may not unsubscribe from notifications relating to performance of the Company’s contractual obligations.

Intellectual property

Article 16

The Company is the owner of the Platform and holds exclusive copyright in the Platform, which enjoys protection in accordance with the provisions of the law governing intellectual property as well as international regulations governing this field.

All Platform content, including computer code and programmes, photographs, images, graphics, animations, video, music, sound, and text is the property of the Company and/or its partners, licensors, etc., and constitutes content enjoying appropriate legal protection.

Any unauthorised use of any part of the Platform, or of the Platform as a whole, without the express prior written permission of the Company as the holder of exclusive copyright shall be deemed an infringement of the Company’s copyright and is subject to all procedures provided by law to protect the Company’s copyright.

The Platform may also contain elements in which exclusive copyright, trademark, and other intellectual property rights are held by other persons, such as Users’ content on the Platform.

Other persons bear exclusive responsibility for content in which they hold such rights, regardless of the fact that such content appears on the Company’s Platform.

By posting content on the Platform, the User agrees that it becomes visible to every visitor to the Platform.

The Company bears exclusive responsibility only for content in which it holds copyright.

Limitation of the Company’s liability

Article 17

The Company is not responsible for the accuracy of personal data and work experience data entered by Clients upon registration on the Platform.

The Company is not responsible for the accuracy of data on the job position, salary level, and all other working conditions entered by Employers and Agencies when creating job advertisements.

The Company and the Provider do not mediate employment.

The Company and the Provider are not responsible for obligations mutually agreed between Clients and Employers and/or Agencies.

The Company particularly disclaims responsibility for payment of agreed salary and the Client’s ability to perform the job position for which they are engaged.

The Company is not responsible for content posted on the Platform by a User. For such content the User is solely responsible and must ensure accuracy and correctness of data entered on the Platform.

The Company and the Provider have no influence on the work and decisions of competent state authorities of the Republic of Serbia and therefore do not issue or guarantee employment, entry into Serbia, visas, residence permits, Single Permits, approval dates, salaries, or government decisions.

The Company is not responsible for temporary unavailability of the Platform, for which the Internet service provider is solely responsible. The Platform may be temporarily unavailable or available to a limited extent due to regular or extraordinary system maintenance.

Prohibited conduct

Article 18

Employers and Agencies are strictly prohibited from:

1. using the Platform contrary to Article 3 of the Terms;
2. taking Clients’ travel documents upon arrival in the territory of the Republic of Serbia;
3. using the Platform to bring in a client-worker for the purpose of unlawful exploitation of their labour, subjecting them to forced labour, inciting criminal offences, prostitution or other forms of sexual exploitation, begging, use for pornographic purposes, or establishing a slavery-like or similar relationship;
4. housing a client-worker in inadequate residential premises;
5. processing the Client’s personal data contrary to the purpose of the Platform or contrary to these Terms and regulations on personal data protection;
6. assigning client-workers to positions not provided for by the concluded employment contract or draft employment contract;
7. paying salary lower than provided for by the concluded employment contract or draft employment contract;
8. acting contrary to obligations assumed under Article 8 of these Terms;
9. posting fictitious job advertisements;
10. including in the job advertisement text any telephone numbers, e-mail addresses, or other contact details that facilitate misuse of the Platform contrary to its purpose;
11. placing external links on the Platform or advertising content without the Company’s consent;
12. using swear words, insults, or threats in the job advertisement text.

Clients are strictly prohibited from:

1. acting contrary to Article 7, paragraph 1 point 1 of these Terms;
2. providing false data about their CV and completed education;
3. misusing the services referred to in Article 5, paragraph 2 points 2 and 3 of these Terms;

The Company may temporarily or permanently suspend a User’s account in case of breach of one or more of the above rules.

Visitors and Users are strictly prohibited from any activity aimed at preventing undisturbed operation of the Platform, as well as use of software or other programming tools that disrupt normal operation of the Platform or the Platform’s website.

The Company may, without giving reasons, at any time terminate this agreement with a User and suspend their account on the Platform, in particular in case of breach of these Terms or regulations of the Republic of Serbia.

The Company reserves the right to use collected data as evidence in judicial or other proceedings provided by law.

The Company and/or the Provider may notify competent state authorities of the Republic of Serbia in case of breach of regulations of the Republic of Serbia by a User.

Contractual penalty

Article 19

The Employer and Agency must pay the Provider a contractual penalty of EUR 140 when the Company has accepted the Client’s request for refund of the Documentation Stage Activation fee referred to in Article 13 of the Terms due to breach of Article 8, paragraph 1 point 1 of these Terms by the Employer or Agency, all in accordance with the business and technical cooperation agreement between the Company and the Provider.

The Employer/Agency must also compensate the Provider for lost profit suffered due to breach of Article 8, paragraph 1 point 1 of these Terms.

The Client must pay the Provider a contractual penalty of EUR 140 if:

• the Client’s employment relationship with the Employer/Agency ends due to inaccurate data on work ability, work experience, or completed education;
• the Client absconds / leaves the Employer/Agency without notice and agreement;

for the said contractual penalty the Provider will issue the Client a separate invoice, all in accordance with the business and technical cooperation agreement between the Company and the Provider.

Dispute resolution between the Company/Provider and Users

Article 20

For matters not regulated by these Terms, the regulations of the Republic of Serbia apply.

In case of a dispute between the Company and the User or between the Provider and the User, the competent court is the court for the territory of Sremska Mitrovica.

Final provisions

Article 21

The Company may amend or supplement these Terms by publishing the amended and/or supplemented version on the Platform website and sending an e-mail to all registered Users at least eight days before they take effect.

If a registered User does not give an express response (by clicking the link to accept the General Terms of Use) within the said period, the User shall be deemed to have agreed to the new General Terms of Use.

If a registered User does not accept the new General Terms of Use, the User’s status shall be deemed to have ended, all previous rights and obligations shall be extinguished, and the contractual relationship shall be terminated under the previous General Terms of Use, except for obligations that arose during the validity of the previous General Terms of Use and have not been fully performed.

These Terms begin to apply eight days from the date of their publication on the Platform website.

19 July 2026